This is always an exciting time of year as donor base providers and analytics groups release their giving trends from the prior year. We are continuing to see so many changes. Not many were prepared for this disaster. And many, especially smaller organizations, almost froze when the shutdown happened. Many assumed that their donors did not have the funds to help, so they did not ask at a time when it was most crucial to ask donors for help....

At this time, many people are looking to find out when they can possibly get vaccinated against COVID-19. I live on Cape Cod, an area with many older residents — many who have been struggling. Many of these older residents do not have access to the internet, so registration online is difficult. They do have access to the phone, though, so as a result, they’ve just started a special COVID-19 hotline with a person answering the phone at the other...

Recently, I was on Facebook Live with a colleague, and we were discussing some tips for growing monthly gifts. The question of why so many nonprofits are still hesitating about introducing monthly giving to their donors came up. It’s still a real mystery to me. It made me think of my childhood. My mom and dad always told me and my siblings (I’m the oldest of four): “Eat your veggies. They’re good for you!” They always came up with different...

Written by Abby Graff and posted on January 27, 2021 by The NonProfit Alliance. Lots of great predictions for this year.   Curious about the fundraising forecast for 2021? For this week’s blog post, we reached out to the ADRFCO network (Association of Direct Response Fundraising Counsel) and asked “2020 was a once-in-a-lifetime year, where do we go from here?” and “What did you learn in 2020 that you want to carry into 2021?” Today, we...

If you’ve been following this blog for a while, you know that I don’t typically recommend sending monthly thank-you letters to monthly donors. Instead, I suggest you send one thank-you letter when they join, and in that, you explain that from now on, they’ll start receiving updates on how their gifts are making a difference. Also mention that they’ll receive a tax letter in January with an overview of all their gifts. I know many of you are...

This past weekend, I read the second book by the Veritus Group principals Richard Perry and Jeff Schreifels: “It’s Not Just About the Donor.” This was written during COVID-19, and one chapter is especially focused on fundraising during a crisis. You may ask, why would someone like me who typically only deals with small(ish) and monthly donors want to spend two hours reading this book on major gifts? Credit: Veritus Group Because small donors...

Over the holidays, I took some time to finish a few books in my stack of fundraising books to read. Trust me, I learn something every time, and I’ve been raising funds for years. Cover image of “10 Simple Fundraising Lessons” by Jim Eskin | Credit: Amazon Jim Eskin wrote a book on simple fundraising lessons, and it’s a great little gem for a few reasons: It’s short and sweet, and you can read it in less than one hour. Who does not...

During the final days of the year, I was able to catch up on some presentations that had been sitting in my inbox. I was excited to hear Noah Barnett’s intro and the presentation by Viktoria Harrison, the co-creator of charity: water on the Virtuous Summit. It was, of course, tremendously inspiring for a monthly donor advocate like me. If you didn’t get a chance to attend the virtual summit, please check it out here. Viktoria’s presentation is...

As a follow up to the recent free webinar ‘7 Reasons why you should start a monthly donor program NOW’, we’re happy to share the answers to some of the questions we didn’t have a chance to answer during the webinar. These are very short answers of course. But feel free to contact me at erica@adirectsolution.com if you have any additional questions or join her in one of the upcoming advanced monthly donor webinars. Question: Do You Recommend...

By now, you probably know I love to organize. I have hundreds of direct mail and monthly giving examples scanned in. And over Christmas, I scanned in a huge box of family pictures. It’s all part of the downsizing and simplifying process my husband and I are going through. I must say, it’s tremendously liberating! As part of all this scanning and organizing, I gathered a huge stack of address labels, note cards and calendars. I will not have to...

During this holiday season of giving, especially based on the recent success of #GivingTuesday, you can clearly tell there is something magical about using a match. Successful fundraisers have used matches for years and continue to use it. Why? Because it works! Nearly all of #GivingTuesday emails I received before, during and in the days following included some type of a match. Most matches were straight amounts. Some matches were small. Some...

First, let me start by telling you that my focus has been monthly giving for many years. To set the stage, let me give you some facts: Monthly donors make small gifts now (on average $24 a month although some organizations are seeing lower monthly gifts, others are seeing higher monthly gifts, depending upon their type of nonprofit). Monthly donors are not the big check writers. (Yes, there will be exceptions but not typical). Monthly donors...

Just a short blog this week, because I know you’re very busy–the biggest giving month of the year is just around the corner! Just a few more emails. Just a few more thank you letters. Just a few more… (you fill in the blanks). Just a few more weeks, and then the weirdest of weird years is over. I’m amazed at the generosity of donors. I’ve seen and heard tremendous stories of donors coming to the table in the past few months: $2,000 when...

Last week, I traveled to Europe to present a training on sustainers for an international group based in the Netherlands. Socially distanced and masked, of course, as the rules and lockdowns are even stricter than they are on Cape Cod. The good news is that I was able to visit my 86-year-old mom as well, and I spent some time with my family. During the sustainer training, a couple of things we spent quite a bit of time on was: The best ways to...

Written by Mary Rybakova for Chatfuel This year’s GivingTuesday will be the most important one in history. For one thing, 2020 has been a tumultuous year for the world. It’s left us all in need of nonprofits and their essential work now, more than ever. But at the same time, the economic downturn caused by the pandemic has meant that many nonprofits are struggling to fundraise. They need support to continue accomplishing their...

What a week we’ve had! I try to never talk politics, so I will certainly not start now. But watching the electoral vote thermometer move, it made me think about the approach you would be wise to take when it comes to monthly gifts. Bit by bit, you’ll go forward. You’ll grow your monthly gifts. You’ll move the needle. Especially if you’re a small to mid-size organization, your number of sustainers are not going to grow by leaps and bounds.  More...

Last week, I presented at the Nonprofit Storytelling Conference. I had never attended this before, but it was a lot of fun. Everybody was extremely engaged, and there was time for some exercises and sharing! I presented a session on the three different types of stories needed for the acquisition, cultivation and upgrading of monthly donors. Each attendee then had some time to choose the type of story they wanted or felt they needed to write...

Recently, Network for Good rebranded its activities focused on recurring gifts and called it subscription giving. And as part of the subscription, you would be wise to give donors certain benefits. It indicated that benefits would make people feel more engaged. Then, at a recent webinar, someone asked me what I thought about subscription giving versus sustainers. So here’s my take on the difference. Sustainers care about your organization and...

A while back, I interviewed Sami Sheehan of Lollypop Farm, a tremendous advocate of monthly giving. When we first talked, we decided we’d be back to discuss another great topic: hidden monthly donors. She’s done a lot of research, especially in the areas of workplace, Facebook and PayPal giving. You and your organization may very well have donors who are giving monthly, but for some reason some donors didn’t tell you they joined as a monthly...

The last week of September = Sustainer month, I organized the first ever virtual Sustainer Workshop. About 40 fundraisers from all over the country, and even some from Canada, participated in the two-day workshop, looking at all stages of life for a sustainer. When I asked the question: ”What is your biggest challenge when it comes to monthly giving?” this word cloud shows it best: Source: Virtual Sustainer Workshop, September 2020, A Direct...

This past weekend, we had to replace a light bulb in our fan. Fortunately, I was able to find the warranty book in my warranty binder. That showed us we needed a special suction cup to get the light bulb out. Well, the big question was: Where was the suction cup to do just that? I vaguely remembered I had put it in a kitchen drawer seven years ago when the fan was installed. So, we emptied two drawers. And guess what: The little suction cup was...

A few years ago, I had the pleasure of presenting about sustainers with Tina Hudgins, who worked at the International Justice Mission at the time. She shared how the organization typically did a monthly donor direct mail and email invite campaign (including upgrades) in the month of September. And they’ve been doing this ever since. What a great idea! September is early enough in the giving season that it doesn’t detract from activities like...

Good thing we have an extra day this week. I had a stack of mail more than a foot high, and I just finished scanning the various appeals I would like to save in a folder to use for training or learning. Let me start with some good news: Many organizations have adopted the best practice of a tick box on the front of their appeal reply form, which is terrific. You should know that I’ve tested this. And in my tests, the tick box did not typically...

A good friend asked me this question and, as good friends tend to do, I wanted to address this question right away before getting into the busy fundraising season. While I would love to tell you yes — go all out and ask for monthly gifts — the answer really should be: “It depends!” Let me explain with two approaches: First, if you’re sending out email appeals around #GivingTuesday and the last few weeks in December, I recommend you do some...

Let’s face it–just because you, as a fundraiser, send emails and/or letters to a donor asking them to give monthly, it may not work right away. It might require several calls and emails. It may require some additional ammunition. If you have at least one monthly donor, you have that ammunition.  You have at least one donor who can tell you why they are giving monthly.  And you probably have several more. Start there. Ask your current...

Whenever I talk about monthly giving to a group, in person or via webinar, I often ask people how many of them are monthly donors themselves. Sometimes just a few hands go up, or a few indicate it in the poll if it’s on a webinar. Well, how can you ask someone to give monthly if you don’t know the feeling and the satisfaction it gives you as a donor if you’re not even giving monthly yourself? How can you find out what other organizations are...

An interview with Sami Sheehan, manager of donor engagement of Lollypop Farm, Humane Society of Greater Rochester My favorite part about working with nonprofits is how much we can learn from each other. I learn from their questions every day. I am blown away with how smart people at nonprofits are, and how committed they are to the cause. And how (fortunately) many are really committed to growing their monthly gifts, because they see the power....

I recently read the book “Responsive Fundraising: The Donor-Centric Framework Helping Today’s Leading Nonprofits Grow Giving,” written by Virtuous CRM’s Gabe Cooper, founder and CEO, and Mckenna Bailey, sr. content marketing strategist. It’s an easy read, and it follows a lot of what I just read in John Haydon’s book, “Donor CARE.” It’s about connection. It’s about listening to the donor. It’s about suggesting. It’s about being as...

What a tremendous legacy John Haydon left us with his book, “Donor CARE: How to Keep Donors Coming Back After the First Gift.” Sadly, Haydon passed away earlier this year. While I never had a chance to meet him in person, we did talk by phone a few times. He had an amazing following with thousands of people attending his webinars and reading his blogs. Haydon’s quest was to explain how to keep donors coming back after the first gift. This is...

I just bought my 2021-day runner filler. Yes, I’m still one of the ‘old fashioned’ people who uses a paper planner. It just helps me get organized during chaos and writing things down helps me remember! I sure hope that next year will bring some more travel again. Because that’s what I love the most. Talking to people who attend an in-person sustainer workshop or who come listen to a presentation. Hearing what some of their questions are. Don’t...