Life is busy. Life is messy. Time can get away from us all — no matter how perfect we are at multitasking. Donors are no different. Especially donors with kids and/or grandkids. Having just spent the weekend with our grandkids (ages two, three and 11), I can totally relate. You can’t leave them alone one minute, and they love having you sit with them when they’re watching the next repeat of “Minions,” “Blaze” or “Umizoomi”! I had virtually no...

I recently traveled across several time zones, and it’s amazing how it impacts you — your body, your mood, your sleep pattern and your ability to concentrate. They say it takes one day to recuperate from a one-hour time change. So, with Daylight Savings Time around the corner, we’ll lose one whole hour, 60 minutes, 3,600 seconds. The good news is that the adjustment will be on a Sunday for most people, but the Monday morning after the clock...

This just in! Monthly donor statistics are hard to come by, so I was excited when Bloomerang ran some top line statistics for the organizations they serve. They looked at almost 300,000 monthly gifts generating more than $15,000,000 a year. Of course, everything was totally confidential, so we’re just looking at averages here but let’s look at some very exciting key findings: The average monthly gift is $51 for credit cards and $60 for those...

Sustainer programs have grown substantially over the past few years, especially for those organizations that took advantage of generating new donors before, during and after the 2016 elections. In this article, I’m going to address two questions: Why has sustainer giving become so popular? How can you create a winning sustainer program? Why Has Sustainer Giving Become Popular? It’s all around us: subscription programs, small amounts taken...

I’m sitting on a plane, thinking about the coronavirus and a movie I watched a while back called “Contagion.” Scary. Totally realistic now! We’ve become world travelers. We’re on planes, trains, boats, buses, Uber and Lyft rides, etc., all the time. For this most recent trip, I packed some masks and gloves, and I am wiping down everything possible, hoping to stay healthy. (Whenever I travel, I swear by Airborne, sanitary wipes and hand...

The decision to add monthly giving to your annual fundraising plan is probably one of the most important ones you’ll ever make. It’s probably also one of the best you’ll ever make. Now if it were two decades ago, it would have been a costly one. But now, with the internet, email marketing, social media and the numerous ways giving has been made easy, adding monthly giving has become a ‘no brainer’. Adding monthly giving to your fundraising plan...

Last week, I was talking to a prospect about how to best set priorities when it comes to monthly giving. She wanted to know how crucial it is to only focus on monthly giving compared to other activities. They had fewer than 5,000 donors to work with. They have a small staff and a separate communications department that’s not that fundraising focused, which, in my experience, is (sadly) very typical. A few months ago, I started talking to an...

Every weekend, I go through my mail from the week before. It’s also when I create a swipe file of direct mail packs and ideas I like. I scan in what I like and toss the rest. This past week, I had a bunch of holiday cards. Some recognized my ongoing monthly gifts; others did not. If you have a holiday card on your direct mail production schedule, I highly recommend to include your monthly donors this time of the year. It’s a good time to say an...

As we’re getting ready for Thanksgiving, I wanted to talk about something not often talked about:  how nonprofit clients move from one fundraising agency or consultant to another, and how this can be a smooth transition or a difficult one. I’m very fortunate that I was recently asked to start working with an organization where its “old” agency was extremely gracious, supportive and forthcoming with any and all information. It made the...

There are many opportunities to generate monthly donors, if you’re willing to use them. I’ve given you several options in past blogs, but here is one of the BEST ways to make a real splash and generate a substantial number of new monthly donors in a very short period. It’s by using a MATCH.  It literally sets your program on fire! A match is a special gift you’ll receive if you reach a certain fundraising goal.  A match will help motivate...

As it’s almost Halloween, I thought I’d discuss the “creepy” topic of asking monthly donors for an extra gift this giving season. Remember this post from a few months ago? I described the biggest reason why sustainers give monthly — it’s because they care about your mission. So knowing that, why on earth would you NOT give your monthly donors the opportunity to make an extra gift? You’re doing them a favor by asking them to make an even bigger...

Fundraisers are fascinating. Sometimes, they want to try something new and forget about proven approaches and channels. Other times, they are too afraid to even consider something new. I get it. If you’re worried that you’re not going to make your goals, you’ll put on the brakes. If you think that your donors might get upset about what you’re trying to do, you’ll walk on eggshells. Most times, you’re scared because someone who doesn’t...

Article written by Erica Waasdorp and Naseem Saloojee Let’s start with the definition first: Face-to-Face (F2F) is a term originally coined in Europe. According to the UK Institute of Fundraising, “Face-to-face fundraising activity enables charities to engage with the public in an effective and compelling way to reach new supporters.” F2F is not to be confused with major gift fundraising in the U.S. You’ll see that the key words in the F2F...

Last week was a tough week. My father-in-law passed away after five days in hospice care and three weeks of going in and out of the hospital with an infection. Before that, he was quite healthy and very much with us. He told the most amazing stories of his World War II fighter pilot flights in Germany and France, especially as a young airman. He lived to be 95 — a very full and incredible life — serving our country for more than 40 years. And...

If you’ve been following me for a while, you know I’m always looking for ways to help you convince your boss or board that it’s time to put a bit of time into generating more monthly donors. Time is really all it takes now, because the tools are already there. You just have to make the monthly gift option easy to find and start directing your donors to go there. You may also know that I always recommend annualizing the value of monthly gifts....

Spoiler alert: It’s not by doing more social media. It’s not by running more events. It’s by focusing on asking your donors to upgrade, to make monthly gifts and leave gifts through their will. It’s all about asking your donors to give more money, more often, ongoing. It’s getting long term results by doing things now. Why is this important? Because the latest trend reports are here and donor numbers are down once again. Donors down -5.8%...

As a monthly donor, I support many organizations. Frankly, until I sit down at the end of the year to prepare for my taxes, I don’t even know how many great nonprofits I give monthly to. Organizations I support fall into the categories of animal welfare, environmental advocacy, human services and religion. I have a hard time remembering why I started supporting every individual organization, but I know it was for a good reason and the...

If you’ve heard me speak or read some of my blogs, you already know that I always advocate for the following:  The more opportunities you offer donors to give monthly, the more monthly donors you will find!  But for most organizations, there is always that fine line of having to bring in one-time short-term funds versus long-term sustainable monthly giving revenue. I get it. Trust me, I’ve been there. Let’s Start With A Monthly Giving Case...

As I’m getting ready for my second cataract surgery this week, it has started to dawn on me the tremendous eye-opening results I’ve already experienced from the first one. For me, going to the beach and swimming in the ocean was never an option, because I wouldn’t be able to find my spot unless there was nobody else there. Snorkeling was not possible, because I simply wouldn’t see anything. Now hopefully all that will be possible. I may have...

Donor-advised funds — a lot has been written about it.  Especially with the changes in tax laws, more and more donors have “flocked” to it. Just a few quick facts about donor-advised funds (DAFs): You don’t need to be super rich to start one — $5,000 is all it takes. A DAF is easy to set up. If you already have investments with an investment firm like Schwab or Fidelity, you’ll be able to create a DAF there, and it can all be done online in...

Take a look at this beautiful Word Cloud. It’s based on the answers to an exercise we recently did in a sustainer workshop. (Thank you, Cameron Popp, for organizing the exercise). I certainly think the outcome is fascinating. Because what you see is that the most important reason why people give monthly is because they care about the mission. They want to help! It’s less about the convenience. And nowhere does it say that a donor gives monthly...

At the recent sustainer workshop, we asked people present about their biggest monthly gift challenges. You see that staff is a big challenge, along with prioritizing sustainers over donors and getting new monthly donors (acquisition). I was surprised to see that retention for this group was less challenging. It’s important to note that the sizes of monthly donor programs, time length sustainer programs in place and experience levels of...

This article was written by Michael W. Kahn and posted by Nacha on July 18, 2019.   It’s a nonprofit no-brainer:  Encourage recurring donations through ACH/EFT. “Those organizations that have been doing this, that started with EFT early on, they get it,” said Erica Waasdorp, founder and president of the fundraising consulting firm A Direct Solution, and author of “Monthly Giving. The Sleeping Giant.” She works with...

At a recent client meeting in Richmond, VA., we were discussing ways to grow the organization’s monthly donor program. I asked the question: “Do you know the lifetime value of one of your first monthly donors?” Her answer was astounding: $10,000! Can you just imagine? A small donor who has been giving so much on an ongoing basis! Right now, the average recurring donor gives between $24 and $36 a month—that’s $288 to $432 per year! Just think,...

I just got back from the 14th Bridge Conference, energized by new ideas, case studies and proven fundraising “old” basics that still work and will continue to work as long as donors are human beings. I was privileged to co-present a first sustainer, full day, pre-conference workshop with the “Sustainer Brains:” Charlotte Davidoff, Save the Children; Josef Kottler, Sage Communications; Liz Murphy, Beaconfire Red; Cameron Popp, WETA; Phil...

As I’m putting the finishing touches on the presentations and inputs for the Sustainer Workshop at the Bridge Conference, a colleague sent me this.  It was part of the membership renewal she just received on her phone. Can it be any easier? Why are more and more nonprofits focusing on ACH/EFT (also called direct debits, eChecks)—automatic bank withdrawals from the donor’s bank account? I see six big reasons: It really increases monthly donor...

Good news! Monthly giving is one of the few groups of small donors that is (still) growing. Not surprisingly, because organizations have started focusing on it over the past few years. That’s why now job postings for monthly donor or sustainer managers, and monthly donor retention specialist positions are starting to pop up, but they’re hard to fill. Sadly, there are not that many training opportunities for this type of job yet. As someone...

I just came back from a conference in New Orleans. It was my first time visiting, so I had planned a little bit of time to see the sights and “soak up the culture.” It inspired me to write about monthly donor motivation. But before I get to that… if you’ve not yet been to New Orleans, I can highly recommend The National WWII Museum. It’s fabulous! Locals told me that Frenchmen Street is the new Bourbon Street, and Café Du Monde is definitely...

I just attended Fundraising Day in New York, attended by almost 2,000 people. One of my favorite sessions was about sustainers, of course! It was led by great moderator Paul Habig from Sanky; and two experienced monthly donor fundraisers, Luke Franklin from the ASPCA with 400,000 (!) and Emily Stevenson from EDF with 20,000 monthly donors. They presented the ways they acquired, cultivated and retained monthly donors. Both talked about the...

What’s the monthly donor secret sauce? This was one of the questions that came up in a recent podcast I recorded with RKD Group. (It’s expected to go live very soon, so stay tuned!) The answer is that there really is no secret sauce for generating more monthly donors other than “keep stirring it, and your sauce will get thicker and more delicious!” Here are the elements to put into creating that wonderful sauce we call monthly donors who will...