If you look at the most recent statistics on donor retention, the year 2020 was not great. One reason was that many organizations put a hold on asking for contributions in the first half of the year because they worried about donors not giving. Many continued to be reluctant well into the second half. Hence, many donors who gave in 2019, never gave in 2020. If you’re a nonprofit that lost donors due to a decrease in outreach, you now need...

Every year, Blackbaud’s donorCentrics Sustainer Benchmarking group meets and evaluates information on recurring gifts. This year was no exception. Face-to-face/door-to-door fundraising, also known as canvassing, came to a screeching halt during COVID-19. For organizations that picked those strategies back up again in late 2020, the good news is the number of sustainers is up and retention rates are also up. Let’s take a look at the growth...

This is always an exciting time of year as donor base providers and analytics groups release their giving trends from the prior year. We are continuing to see so many changes. Not many were prepared for this disaster. And many, especially smaller organizations, almost froze when the shutdown happened. Many assumed that their donors did not have the funds to help, so they did not ask at a time when it was most crucial to ask donors for help....

At this time, many people are looking to find out when they can possibly get vaccinated against COVID-19. I live on Cape Cod, an area with many older residents — many who have been struggling. Many of these older residents do not have access to the internet, so registration online is difficult. They do have access to the phone, though, so as a result, they’ve just started a special COVID-19 hotline with a person answering the phone at the other...

By now, you probably know I love to organize. I have hundreds of direct mail and monthly giving examples scanned in. And over Christmas, I scanned in a huge box of family pictures. It’s all part of the downsizing and simplifying process my husband and I are going through. I must say, it’s tremendously liberating! As part of all this scanning and organizing, I gathered a huge stack of address labels, note cards and calendars. I will not have to...

Good thing we have an extra day this week. I had a stack of mail more than a foot high, and I just finished scanning the various appeals I would like to save in a folder to use for training or learning. Let me start with some good news: Many organizations have adopted the best practice of a tick box on the front of their appeal reply form, which is terrific. You should know that I’ve tested this. And in my tests, the tick box did not typically...

An interview with Sami Sheehan, manager of donor engagement of Lollypop Farm, Humane Society of Greater Rochester My favorite part about working with nonprofits is how much we can learn from each other. I learn from their questions every day. I am blown away with how smart people at nonprofits are, and how committed they are to the cause. And how (fortunately) many are really committed to growing their monthly gifts, because they see the power....

The expression, “Make monthly giving a thing,” came from Cara Schwalbach of One Tail at a Time in Chicago. She and I were scheduled to co-present on monthly giving at an upcoming animal welfare conference, but that was canceled. Cara was going to share her amazing story of how she grew from 200 to 1,600 monthly donors in a few years by literally making monthly giving a thing.  Most recently, she was interviewed by Funraise, and you can watch...

Did you know that 50% – 60% of your nonprofit’s direct mail results comes from whom you are mailing to? Target audience is crucial, and segmentation is just as important. But, to determine the best target audience for your nonprofit’s direct mail, you first must determine the goal of your appeal. For Any Nonprofit Organization There Are Only Three Ways To Grow Your Overall Fundraising: You must bring in new donors to keep supporting your...

Last week, I was talking to a prospect about how to best set priorities when it comes to monthly giving. She wanted to know how crucial it is to only focus on monthly giving compared to other activities. They had fewer than 5,000 donors to work with. They have a small staff and a separate communications department that’s not that fundraising focused, which, in my experience, is (sadly) very typical. A few months ago, I started talking to an...

As you’re going into the next decade, it might be a good time to take stock of some old ideas that can be new again. But how do you find those old ideas? Go back to some of your old packages and emails, and retest them. See what happens. When I worked at Reader’s Digest in Amsterdam several decades ago, we took two approaches that worked over and over again: We had a huge stock room of samples of prior campaigns. And every seven years or so,...

Every weekend, I go through my mail from the week before. It’s also when I create a swipe file of direct mail packs and ideas I like. I scan in what I like and toss the rest. This past week, I had a bunch of holiday cards. Some recognized my ongoing monthly gifts; others did not. If you have a holiday card on your direct mail production schedule, I highly recommend to include your monthly donors this time of the year. It’s a good time to say an...

I’m not going to write about monthly donors for a change. Instead, now is the time to get as many one-time gifts, which will help feed your monthly donor program next year. The year-end appeal season is here. The clock is ticking… The mail pile is growing… The inbox is overflowing… The question is: How do you stand out from the crowd? The second question is: Must you stand out from the crowd, or is it more important you get my attention at the...

As it’s almost Halloween, I thought I’d discuss the “creepy” topic of asking monthly donors for an extra gift this giving season. Remember this post from a few months ago? I described the biggest reason why sustainers give monthly — it’s because they care about your mission. So knowing that, why on earth would you NOT give your monthly donors the opportunity to make an extra gift? You’re doing them a favor by asking them to make an even bigger...

I grew up with and in direct mail. I was fortunate to work at Reader’s Digest (RD) in Amsterdam right after college and it really shaped the rest of my career. I’ve always loved direct mail because you can measure results, but nothing beats seeing the boxes and boxes filled with responses coming back. I was ‘hooked’ on direct mail and all of us direct mail ‘nerds’ at RD loved receiving the latest direct mail samples sent to us from countries...

Before I got ‘hooked’ on monthly giving, I was already a direct mail ‘aficionado’. Why? Because direct mail works. Because people respond to it. Because you can measure what you’re doing. You can see how many fundraising messages you mail out and how many donations you receive back. But yet, so many people are no longer ‘trained’ in direct mail. They think that all donations are generated by social media. They think that everybody does...

One of the key annual fundraising strategies I recommend you add (or rev up) this year is monthly giving. It’s one of the best ways I know to move the needle in improving your mid-level giving program, and to also serve as a pipeline to acquire new donors, upgrade current donors, and influence major and legacy giving. To help you persuade your “powers that be” this is a direction in which you should definitely be headed, I’ve invited Erica...

I was born and raised in the Netherlands where electronic bank payments, or direct withdrawals, were a way of life. Believe it or not, even credit cards there were required to be paid off every month, automatically, from your bank account. Things have changed there, but also here in the U.S. Now, the question, “can monthly giving via direct withdrawal work here?” has a much more powerful “yes” answer than ever before. While it’s still not quite...

These days, there’s so much interest in new channels and the latest next “new shiny thing,” but did you know that there’s one medium you use everyday that has evolved tremendously over the past few years? That medium (the one that you’re holding in your hand right now or the one that’s very nearby!) is the ultimate key to retaining your donors: it’s your phone! In a session at the 50th Annual NCDC Conference and Exposition, Juddee Millito and...

I still come across many organizations that are actively trying to grow their monthly giving program, but they’re not sure who’s “running the show.” Nobody feels responsible. People wait until someone comes up with the next idea. Some think they only need to be focused on one aspect of monthly giving. Nobody is taking control of the whole process. Until those self-driving cars become a reality, just like with a car, you must have a driver. And...

You’ve probably heard about the latest trend in donors, called rage donors. In a way, these have been around for years, but they used to be called “disaster donors.” Donors were often called “episodic” donors. Donors who only give at the moment of disaster, at the moment of “rage,” when something is really “hot” in the media, and people feel totally compelled to do something about it. And if there’s an organization, a group of individuals or...

Now is the time to celebrate your monthly donor wins.  As this is the new fiscal year for many organizations, make sure to celebrate your wins in number of monthly donors over the past year. Of course, this all started with your goals. Goals will be different for different sized organizations. You have wanted to generate your first 25 monthly donors. You may have wanted to break through the first 100. Maybe your goal was to get to the next...

As you may know by now, when it comes to monthly giving, I’m all about making things easy and simple for both monthly donors and the organizations. So when I start working with an organization on growing their number of monthly donors, we first look at the online donation forms to see what’s already in place. And that’s sometimes where the big pause comes… I call it the “stopper,” “the donation preventer” or the...

At a workshop last week, I asked the question: “Are you giving monthly to your own organization?” I was expecting everybody’s hand to go up. But boy, was I unpleasantly surprised! Out of the 52 people in the room, only eight people raised their hand. Fortunately, a few days later at another presentation, it was almost the whole room. So, my first recommendation if you’re looking to grow your number of monthly donors is to join your own program...

There it was: a text and an email message from my credit card company. Someone was trying to use my card in a different state! I had traveled there the week before and stopped at one of those travel plazas to fill up my car. Maybe that’s where it happened. How on earth somebody got ahold of my card information from my wallet and worse—was able to use it—is beyond me. Something must have set off this alert because the credit card was not...

Donors are fascinating people; and monthly donors, at times, even more so. If you’ve been following me for a while, you’ll know that one of my recommendations is to invite your monthly donors to events. Some may wish to attend, and, even if they don’t come, it will make them feel special. But at times, you give a donor a finger, and they’ll want your whole hand. Here’s an example based upon a recent question during one of my monthly donor...

It’s graduation time! It makes me think back of our boys graduating from college, who are now college alumni. Our youngest son went to Cape Cod Community College for the first two years and then graduated from Belmont University in Nashville. It’s a great campus, a terrific school and a great city to live in and visit. While he’s been on his own for a few years, he’s moving around a fair bit, and we receive his Belmont mail here at the house....

As you may know, Penelope Burk does some tremendous research on donors thinking and behavior. From her 2017 report, I was particularly pleased to see the tremendous move from donors with the focus on monthly giving, especially for younger donors. I reported on this before. As a follow up, Penelope recently wrote a blog about what donors are thinking, especially pertaining to disaster giving. Disaster donors are slightly different from other...

I never think of myself as a pack rat; but when it comes to fundraising, that’s exactly what I had become. So this past week, I took some time to go through old magazines and boxes of direct mail and, in particular, monthly giving samples. Sustainer trends and research; extra appeals and sustainer upgrades; thank you letters; stewardship newsletters; sustainer reminders; conversion packages. I still have a few more to scan in, but if you’re...

The other day, one of my clients mentioned that she has been giving $10 a month to an organization for three years. She signed up on the street, and that was that—no phone call, no thank-you letter, no email, no newsletter, no anything. Well, after this had been going on for three years, she called them up and said: “Enough is enough. While $10 a month is not a big amount, it’s all I can afford right now. I’m going to cancel because, clearly,...