By now, you probably know I love to organize. I have hundreds of direct mail and monthly giving examples scanned in. And over Christmas, I scanned in a huge box of family pictures. It’s all part of the downsizing and simplifying process my husband and I are going through. I must say, it’s tremendously liberating! As part of all this scanning and organizing, I gathered a huge stack of address labels, note cards and calendars. I will not have to...

2020 is over, and I know nobody is sad about that whatsoever. In my drive to organize, I came across last year’s 40 nonprofit trends for 2020. Those were created well before any of us had ever heard of COVID-19, a pandemic, coronavirus or ever imagined having to wear a mask daily. So, I thought it prudent to look back and highlight a few trends that certainly came true, but very differently. Some in a good way, because it helps nonprofits be...

At this time of year, I like to look back over the past year. It’s certainly been very different than any other year. For every single one of us. For me, 2020 meant minimal travel, more webinars, more screen time, more appeals, more emails, more writing and working harder than ever before. I’ve been busy and fortunate to support wonderful fundraisers like you, so I’m very grateful to you. Together, we are all trying to make a difference. Here...

During this holiday season of giving, especially based on the recent success of #GivingTuesday, you can clearly tell there is something magical about using a match. Successful fundraisers have used matches for years and continue to use it. Why? Because it works! Nearly all of #GivingTuesday emails I received before, during and in the days following included some type of a match. Most matches were straight amounts. Some matches were small. Some...

#GivingTuesday results were way up compared to last year. Who said donors are not generous? The best spot to see it all together is GivingTuesday Data Commons, fed by some 60 contributing partners and 40 global data labs. I know all are feverishly tallying results and creating infographics and more,  so definitely stay tuned for more results as they become available. I of course am most interested in any trends on monthly giving. So I was...

You know I’m all for small monthly gifts, but two years ago I became intrigued with donor-advised funds, especially after I received some DAF-focused email newsletters from Jack Doyle from Amergent. I highly recommend reading them. Based on Fidelity’s “2020 Giving Report,” the number of donors who have a DAF has almost tripled over the past 10 years, and more and more Millennials have opened an account. When I did the research to see what was...

First, let me start by telling you that my focus has been monthly giving for many years. To set the stage, let me give you some facts: Monthly donors make small gifts now (on average $24 a month although some organizations are seeing lower monthly gifts, others are seeing higher monthly gifts, depending upon their type of nonprofit). Monthly donors are not the big check writers. (Yes, there will be exceptions but not typical). Monthly donors...

This guest blog was written by Jeff Brooks and posted by moceanic. The Thanksgiving holiday (this week in the US, last month in Canada, with other nations and cultures celebrating similar holidays at different times) is a special time for fundraisers. Because we live on thankfulness. Being thankful is good for you. It improves your personal life. It strengthens relationships. It’s smart in business… But for us fundraisers, it’s a foundational...

Just a short blog this week, because I know you’re very busy–the biggest giving month of the year is just around the corner! Just a few more emails. Just a few more thank you letters. Just a few more… (you fill in the blanks). Just a few more weeks, and then the weirdest of weird years is over. I’m amazed at the generosity of donors. I’ve seen and heard tremendous stories of donors coming to the table in the past few months: $2,000 when...

Last week, I traveled to Europe to present a training on sustainers for an international group based in the Netherlands. Socially distanced and masked, of course, as the rules and lockdowns are even stricter than they are on Cape Cod. The good news is that I was able to visit my 86-year-old mom as well, and I spent some time with my family. During the sustainer training, a couple of things we spent quite a bit of time on was: The best ways to...

Written by Mary Rybakova for Chatfuel This year’s GivingTuesday will be the most important one in history. For one thing, 2020 has been a tumultuous year for the world. It’s left us all in need of nonprofits and their essential work now, more than ever. But at the same time, the economic downturn caused by the pandemic has meant that many nonprofits are struggling to fundraise. They need support to continue accomplishing their...

What a week we’ve had! I try to never talk politics, so I will certainly not start now. But watching the electoral vote thermometer move, it made me think about the approach you would be wise to take when it comes to monthly gifts. Bit by bit, you’ll go forward. You’ll grow your monthly gifts. You’ll move the needle. Especially if you’re a small to mid-size organization, your number of sustainers are not going to grow by leaps and bounds.  More...

Last week, I presented at the Nonprofit Storytelling Conference. I had never attended this before, but it was a lot of fun. Everybody was extremely engaged, and there was time for some exercises and sharing! I presented a session on the three different types of stories needed for the acquisition, cultivation and upgrading of monthly donors. Each attendee then had some time to choose the type of story they wanted or felt they needed to write...

Recently, Network for Good rebranded its activities focused on recurring gifts and called it subscription giving. And as part of the subscription, you would be wise to give donors certain benefits. It indicated that benefits would make people feel more engaged. Then, at a recent webinar, someone asked me what I thought about subscription giving versus sustainers. So here’s my take on the difference. Sustainers care about your organization and...

A while back, I interviewed Sami Sheehan of Lollypop Farm, a tremendous advocate of monthly giving. When we first talked, we decided we’d be back to discuss another great topic: hidden monthly donors. She’s done a lot of research, especially in the areas of workplace, Facebook and PayPal giving. You and your organization may very well have donors who are giving monthly, but for some reason some donors didn’t tell you they joined as a monthly...

Recently, several organizations asked me for help in making the case to provide an easier donation-processing experience for their donors. Especially during these difficult times, an extra investment may be hard to swallow and even harder to “sell” to leadership and the board. That’s why it’s really important to find all the ammunition you need to make the case. Keep track of donor anecdotes like this: Have any donors reached out and shared...

The last week of September = Sustainer month, I organized the first ever virtual Sustainer Workshop. About 40 fundraisers from all over the country, and even some from Canada, participated in the two-day workshop, looking at all stages of life for a sustainer. When I asked the question: ”What is your biggest challenge when it comes to monthly giving?” this word cloud shows it best: Source: Virtual Sustainer Workshop, September 2020, A Direct...

This past weekend, we had to replace a light bulb in our fan. Fortunately, I was able to find the warranty book in my warranty binder. That showed us we needed a special suction cup to get the light bulb out. Well, the big question was: Where was the suction cup to do just that? I vaguely remembered I had put it in a kitchen drawer seven years ago when the fan was installed. So, we emptied two drawers. And guess what: The little suction cup was...

I recently presented a webinar as part of the two-day virtual summit, Nonprofit Changemakers, organized by Top Nonprofits. Afterward, I received the terrific visual (above) of the presentation. The artist really picked up the highlights of my message, and she did it live. One of the questions I always start with is how many monthly donors organizations have now. Then closer to the end, I ask them to write down their goals. Just like there’s...

A few years ago, I had the pleasure of presenting about sustainers with Tina Hudgins, who worked at the International Justice Mission at the time. She shared how the organization typically did a monthly donor direct mail and email invite campaign (including upgrades) in the month of September. And they’ve been doing this ever since. What a great idea! September is early enough in the giving season that it doesn’t detract from activities like...

A few weeks ago, I gave kudos to the post office, printers, mail houses, etc. But what I failed to do was give kudos to fundraisers. I recently spoke with John Jeffries, the founder of the New Canvassing Experience, a face-to-face fundraising agency focused on helping nonprofits find more monthly donors. We discussed how essential or non-essential fundraising really is (or seems to be). Here’s my take: All fundraisers are essential. Let me...

One of the most successful approaches to generate new monthly donors is to start with the lowest ask possible. For most, this means starting at $5 or $10 a month, typically dependent on the payment processor being used. I’ve even seen it as low as $2 or $3 a month. “Wait a minute,” you may say. “That’s way too low!” So here are three important things to remember: Monthly donors give what they can right now. They want to help, and a small...

A good friend asked me this question and, as good friends tend to do, I wanted to address this question right away before getting into the busy fundraising season. While I would love to tell you yes — go all out and ask for monthly gifts — the answer really should be: “It depends!” Let me explain with two approaches: First, if you’re sending out email appeals around #GivingTuesday and the last few weeks in December, I recommend you do some...

Monthly donor retention is probably the biggest challenge for nonprofits. In my nearly 30 years of monthly giving experience, I’ve seen three big reasons for this: Nobody feels responsible for tracking monthly donor dropouts and attrition (a fancier word for dropout percentage).  Believe it or not, while you think this may be more rampant in a bigger organization, it’s also a problem in smaller organizations. Unless someone is completely...

Let’s face it–just because you, as a fundraiser, send emails and/or letters to a donor asking them to give monthly, it may not work right away. It might require several calls and emails. It may require some additional ammunition. If you have at least one monthly donor, you have that ammunition.  You have at least one donor who can tell you why they are giving monthly.  And you probably have several more. Start there. Ask your current...

Whenever I talk about monthly giving to a group, in person or via webinar, I often ask people how many of them are monthly donors themselves. Sometimes just a few hands go up, or a few indicate it in the poll if it’s on a webinar. Well, how can you ask someone to give monthly if you don’t know the feeling and the satisfaction it gives you as a donor if you’re not even giving monthly yourself? How can you find out what other organizations are...

An interview with Sami Sheehan, manager of donor engagement of Lollypop Farm, Humane Society of Greater Rochester My favorite part about working with nonprofits is how much we can learn from each other. I learn from their questions every day. I am blown away with how smart people at nonprofits are, and how committed they are to the cause. And how (fortunately) many are really committed to growing their monthly gifts, because they see the power....

I recently read the book “Responsive Fundraising: The Donor-Centric Framework Helping Today’s Leading Nonprofits Grow Giving,” written by Virtuous CRM’s Gabe Cooper, founder and CEO, and Mckenna Bailey, sr. content marketing strategist. It’s an easy read, and it follows a lot of what I just read in John Haydon’s book, “Donor CARE.” It’s about connection. It’s about listening to the donor. It’s about suggesting. It’s about being as...

What a tremendous legacy John Haydon left us with his book, “Donor CARE: How to Keep Donors Coming Back After the First Gift.” Sadly, Haydon passed away earlier this year. While I never had a chance to meet him in person, we did talk by phone a few times. He had an amazing following with thousands of people attending his webinars and reading his blogs. Haydon’s quest was to explain how to keep donors coming back after the first gift. This is...

I just bought my 2021-day runner filler. Yes, I’m still one of the ‘old fashioned’ people who uses a paper planner. It just helps me get organized during chaos and writing things down helps me remember! I sure hope that next year will bring some more travel again. Because that’s what I love the most. Talking to people who attend an in-person sustainer workshop or who come listen to a presentation. Hearing what some of their questions are. Don’t...